FAQ
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Do you offer payment plans?
We expect 50% of the agreed upon amount paid before we start, and the remaining balance on the day the site goes live or three months from the date the contract is originally signed, whichever is sooner. We offer this payment plan to help make the website you want more affordable. Certain restrictions do apply and payments plans are not available on smaller packages, web hosting, and SEO.
How long have you been in business?
We have been in business since 2005.
What areas do you serve?
We work with all types of clients from big corporations to individuals. We have clients all over the United States and even internationally.
How large is Digital Explosion?
We are a small design firm dedicated to focus on your design, and deadline. We also value quality over quantity. The advantages of a smaller design company, is that our designers are avaliable for you to work with.
Do you work with small companies or individuals?
At Digital Explosion, no job is too big or too small. We work with big and small businesses, corporations, professionals, home business owners, startups and even individuals. Throughout the process we will hold your hand and help your online dream come true. We have the experience and quality you need, while remaining very affordable. We have a proven track record, several certifications, acclaimed credentials and all the experience needed to be your “Web Guys” and make your online presence successful. Check out our online portfolio to see examples of the range in project sizes we will take on. Give us a try and see how great it can be to work with the big guys!.
How can we pay to get started?
We accept all major credit cards including Visa, Master Card, American Express, Discover. We also accept Paypal, Checks, Money Orders and Western Union.
Are your Web Design costs one time?
Yes, just a one time cost as mentioned on our website for web design.
Do you have your own servers?
Yes. in fact we have a full rack of servers in our Datacenter.
Do I have to host with you?
No, unlike other companies we don’t make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don’t have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you. Plus you just have a one point contact for your Web Presence. If there is a problem it is always better to call a single reliable company who can take care of everything while you concentrate on your business. We will make your website one less worry for you.
Where are you located?
Our Design Studio is in Tampa, Florida. Our Studio hours are by appointment only, just contact us and we will setup a time and date for you to stop by.
When I call, will I be speaking to someone in the U.S.?
Yes, our phones ring here in the U.S. and all your questions are answered by professionals. You always work with designers or project managers physically located in the United States.
Can I have a site that looks like this?
Actually, making it look like anything you want is not much of a factor. We’ll start with your initial direction and then work with you to refine it.
Have you built a site like mine before?
Usually the content of a site or type of business does not affect the methods, procedures and codes used to build it. For example, you wouldn’t ask a car wash if they had washed your color car before. Some sites require advanced functions to perform special operations and Digital Exploson has the depth and experience to meet these needs. It would be unlikely that we had not had experience with your required web site functions. We have worked with a wide range of clientele, as evident from our portfolio.
I want a site like eBay/MySpace/Youtube/…etc. Can you do this?
These types of websites require complex web development and will be quoted individually.
How Does Your Web Design Process Work?
Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.
Initial Consultation
All our services begin with a free initial consultation to determine your requirements. Our experienced designer will work closely with you to determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more.
The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer you call so we can
Proposal & Paperwork
After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project. There are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices and payment schedule, and contract.
Payments
We require 50% Deposit to start your work. After “you agree”, “we agree” and paperwork is signed and faxed or mailed to us, we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please contact us about any concerns, questions or comments you have about your project.
Collecting Your Content
You will provide us with the text and any other content for your website and any specific pictures you would like. We can provide you with access to thousands of royalty free stock photos. We also offer optional professional copywriting services.
Design Development
We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 2 working days, you get a creative “mockup” of what your website will look like when it’s completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.
Design Selection & Finalization
After the initial “Mockup” is designed, you will review it on our servers. We send you a web link to view the “mockup” and ask if you would like any changes. You request revisions as necessary and then you provide final approval.
Web Development
After receiving your final approval on the “mockup”, we will then begin building the website and web pages, incorporating the design and all of the content that you provide.
Pre-launch Evaluation
After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live.
Launching Your Website
After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see!
We can register your domain name and host your website too – so you don’t have to worry about technical aspects of your website and we become your one stop shop for your web presence.
Ongoing Support
After your website is launched, we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, system upgrades and any new emerging web technologies.
I see that you have designed websites that are flash based? My website targets a serious and mature audience. Can you make clean HTML and non flash corporate websites?
Sure, in fact we design very good professional websites. We have experience in working with clients from different fields and we understand their different taste. In our portfolio, you will find many database driven websites, full html, and html mixed with flash. If you did not find examples of sites you are looking for, please email us or call us, and we can give you more examples.
What is your typical turn around period?
Due to the high level of custom work and the collaborative process involved in each website we build, it’s difficult to predict an exact turn around time. We will work together with you to complete the Web Design Project in a timely manner. We agree to work expeditiously to complete the Web Design, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. As an example, a 5 page website can be finished anywhere between 1-6 weeks after we’ve received all content and feedback from you. It’s a safe estimate to expect at least a month for your project, though it could be much quicker or slower, depending on your input. Ask your sales agent or project manager for more information. We also offer an express service for an additional fee to expedite your project. Always remember, we can only work as fast as you allow us; turn around time is client-dependent. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turn around time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back and forth change requests, etc.
Will you custom design our website for this price?
Absolutely, we do awesome custom web design.
Can you host our website and register our domain name?
Yes, we would love to. We charge a low $14.95 monthly fee for web hosting. Domain Names are $10/Year. We provide with custom email accounts and a fantastic control panel to check your web visitor stats, manage your files etc.
Can I use my existing website address if I host with you?
Yes, we can easily help you retain your old domain name on our servers or register a new one for you.
After you have designed our website, can we manage it ourselves easily?
Absolutely! You’ll have several options for managing your site after it’s completed. When we’re done constructing your new website, you will own it and have full access to it. You will be able to make any changes to the site if you have any web editing knowledge. You can also opt for an editable website package. This way, you can log in to easily make changes to any non-Flash content in your site, any time you want. Just make sure you let us know you would like this option before you sign up. Thirdly, we offer a Webmaster service, if you’d like us to manage your new site for you. This is pre-paid, discounted update work to your site; 6 hours of work for only $300. This saves you $150!
I live in New York, you are in Florida, how can we work with you? Should I not look for a local Company?
That is not a problem; we have the ablity to work with you no matter where you are located, even internationally.
Everything that you need to inspect is put up on the web as it’s worked on, and materials and communications move easily by Direct phone contact to your Designer, Emails, Faxes, and Instant Messenger on a routine basis.
We welcome our clients anytime to visit us physically, we have met 98% of our customers in person. Altough you don’t need to meet us to convey your ideas, we do have the expertise in this field to understand your requirements from top to bottom.
The internet allows you to choose from the best web developers in the world and still get better, faster service than the shop across town can provide — and, after all, that’s what you’ll be using the web to offer your own clients, isn’t it? On the Web, all distances are equal to zero.
Working with your web developers and designers over the Internet is faster, more convenient, and more efficient than spending time arranging in-person meetings.
Do you offer Emergency After Hours Support?
We have 24/7 email support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of emergency, after business hours where you can reach them.
Can you create a logo to go with our web site?
Sure we can. In fact, we make excellent logos. We can also design brochures, business cards and all your stationary to go with your website.
Can you help us get listed in Search Engines?
We have a Web Marketing Service (Search Engine Optimization) for $980/Year to help you list in Major Search Engines. For more details, please ask a Representative when you call us.
Will we get a chance to review and suggest modifications to the website before it is launched?
Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.
Can I call any of your clients for a testimonial?
Sure, you can call any of them. You can also take a look at our Testimonial page for a few references. The best testimonial for us is our past work in our portfolio.
I am a small home business, do you work with Individuals?
Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.
Do you design Adult Web sites?
NO.
What are your Business Hours?
We work 10:00 AM to 6:00 PM EST - Monday to Friday.
For your convenience live chat is available for sales or support almost 24/7.
